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REFUND & CANCELLATION POLICY

GROUP TRIPS

We understand that plans may change.
Below is our policy regarding cancellations and refunds for group trips:

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Transfer of Booking

  • If you wish to cancel your participation, you may transfer your spot to another person without any additional fees from us.

  • Note: Some third-party costs (e.g., airline tickets, visas, or other non-refundable expenses) may still apply and will be the responsibility of the original participant or the transferee.
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Cancellation by the Client

  • If the trip is fully booked and your spot is resold, you will receive a full refund, minus any non-refundable costs (e.g., processing fees, airline tickets, or other non-refundable expenses).

  • If the spot is not resold, the following refund schedule applies:

    • More than 60 days before departure: Full refund minus a 25% administrative fee.

    • 30 to 60 days before departure: 50% refund of the total trip cost.

    • Less than 30 days before departure: No refunds, as all bookings are finalized.
       

Cancellation by Us

  • If we must cancel the trip due to unforeseen circumstances, you will receive:

    • A full refund OR

    • A credit toward a future trip of your choice.
       

Exceptions

  • Refunds do not apply to flight tickets, travel insurance, or personal expenses.

  • Force majeure events (e.g., natural disasters, pandemics, political unrest) may result in alternative refund solutions.
     

By booking with us, you agree to these terms. If you have any questions, contact us at justgo@daliaexplores.com.

TRIP DESIGN SERVICES

We dedicate time and effort to crafting personalized travel experiences.
Below is our policy regarding cancellations and refunds for trip design services:

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Trip Design Fees

  • Our trip design fee is non-refundable once the planning process has begun.

  • If you cancel before work has started, you are eligible for a 50% refund of the trip design fee.
     

Hotel & Service Bookings

  • Hotel cancellations are subject to the policies and deadlines set by the hotel. Any refunds will depend on their terms.

  • Other bookings (activities, transportation, guides, etc.) will follow the cancellation policies of each provider. We will advise you on the specific terms at the time of booking.
     

Modification Requests

  • If you need to modify your trip after confirmation, we will accommodate changes where possible. However, additional fees may apply based on supplier terms.
     

Cancellation by Us

  • In the rare case that we must cancel your trip design service due to unforeseen circumstances, you will receive a full refund of the service fee, excluding any non-refundable supplier costs.
     

By proceeding with our services, you acknowledge and accept these terms. For questions or modifications, please contact us at justgo@daliaexplores.com.

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